Fix payment issues on your account

If you attempt to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you lot've bought something then accept a problem with or question virtually it, encounter problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Alert.
  3. If you have a red alert, enter your payment information and wait for the squad to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If in that location's a problem with one payment method, you tin effort paying with a unlike one.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the item that y'all want to buy and tap the cost.
  3. Tap the current payment method.
  4. Choose a unlike payment method or add together a new one.
  5. Follow the on-screen instructions to consummate your purchase.

Fix credit and debit carte du jour errors

There may be a problem with your credit or debit bill of fare if you see one of the following error letters:

  • 'Unable to process payment: low carte du jour remainder'
  • 'Unable to complete transaction. Please apply another form of payment'
  • 'Your transaction cannot be completed'
  • 'Unable to complete transaction: expired menu'
  • 'Right this bill of fare info or try some other card'

To fix these errors, endeavor the following steps:

Brand sure that your bill of fare and accost information is up to date

Expired credit cards or erstwhile billing addresses are a mutual reason for payments not to work properly. To update this information, use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the purchase.
  3. Bank check the death date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit bill of fare is registered to a different address, this tin can crusade the payment to be declined. Check that the postal code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the buy.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing accost of your card.
  5. If needed, update the address.

And so, try your purchase again.

Submit whatever extra information that is requested

If the error message is followed past instructions for submitting additional data to Google, please submit it. Nosotros will not be able to procedure the transaction on your account without this information.

Contact your bank or card issuer

Your carte du jour may take specific restrictions which cause the transaction to exist declined. Contact the establishment that issued your card to ask most the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct operator billing, online banking, Google Play Residue, Gift Cards and more)

If yous run into 'Your payment was declined due to an effect with your account'

If yous see this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your business relationship against fraud.
  • We need a little more information to comply with EU law (customers from European Wedlock member states only).

To assist fix these issues:

  1. Go to the payments heart.
  2. Accept action on any errors or requests in the payments eye.
    • Y'all might need to verify your identity before you tin can buy annihilation through your Google Account.
  3. Make sure that your name, address and payment information are up to date.

If a payment method is greyed out

If you encounter a greyed out payment method while making a purchase on Google Play, that payment method isn't valid for that particular purchase. Use a different payment method to complete your purchase.

If yous use dual SIM menu devices

Check if the correct SIM card is in slot 1 and remove any SIM carte from slot 2.

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